Refund & Returns Policy

We accept returns within 30 days of the delivery date. Items must be in their original, unused condition with all original packaging intact. Returns requested after 30 days will not be accepted.

To be eligible for a return, insoles must be unworn, unaltered, and in the original packaging. For hygiene reasons, we cannot accept returns on insoles that have been inserted into footwear or show signs of use.

Email us at support@worksportsoles.com with your order number and reason for return. Our team will respond within 1–2 business days with a return authorization and instructions. Do not ship items back without prior authorization.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5–10 business days. You will receive an email confirmation when the refund is processed.

If you received a damaged or defective item, contact us within 7 days of delivery at support@worksportsoles.com with photos of the damage. We will arrange a replacement or full refund at no cost to you, including return shipping.

Customers are responsible for return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping method. WorkSportSoles is not responsible for items lost in transit during return.